Payment Policy
Payment Policy
Last updated: 27 April 2026
At Stellivare, we are committed to providing our customers in Australia with a secure, transparent, and seamless payment experience. This policy outlines the payment methods we accept, the currency used, how we handle payment security, and what to do if you experience any issues.
Accepted Payment Methods
We accept the following secure payment methods:
| Payment Method | Type |
|---|---|
| 💳 Visa | Credit / Debit Card |
| 💳 Mastercard | Credit / Debit Card |
| 💳 American Express | Credit Card |
| 🅿️ PayPal | Digital Wallet |
All payments are processed at the time of order confirmation. No order is dispatched before payment has been successfully authorised.
Payment Security
The security of your payment information is our highest priority. All transactions are processed through secure, encrypted payment providers compliant with the PCI-DSS (Payment Card Industry Data Security Standard).
Our website is protected by a valid SSL/TLS certificate, ensuring all data exchanged between your browser and our server is fully encrypted.
We never store your full credit card or payment details. All sensitive payment data is handled exclusively by our certified payment processors.
For more information on how we handle your personal data, please see our Privacy Policy.
Payment Confirmation
After your payment is successfully processed, you will receive an order confirmation email containing all relevant order details. If you do not receive this email within 30 minutes of placing your order, please:
- Check your spam or junk folder.
- Verify that the email address entered at checkout is correct.
- Contact us via Shopify Chat on our website or at support@stellivare.com if the issue persists.
Failed or Declined Payments
If your payment is declined or cannot be processed, we recommend:
- Double-checking your card details (card number, expiration date, CVV).
- Ensuring your card is authorised for online purchases.
- Verifying that sufficient funds are available or that your spending limit has not been reached.
- Trying an alternative payment method.
- Contacting your bank or payment provider if the issue continues.
If you continue to experience difficulties, reach out to us via Shopify Chat on our website or at support@stellivare.com and we will do our best to help you complete your order.
Currency
All transactions on our website are processed in AUD (A$). Prices displayed are in Australian dollars.
Please note that Stellivare is operated by Worldwide Apparel Group LLC, a company incorporated in Wyoming, United States. While all prices are displayed and charged in AUD, your bank or payment provider may apply currency conversion fees or international transaction fees depending on your account type. These fees are entirely outside our control and are your responsibility. We recommend checking your bank's terms before placing an order if you are unsure whether such fees may apply.
Taxes & Duties
Prices displayed on our website are inclusive of applicable Australian Goods and Services Tax (GST) where required. The final amount charged will be clearly displayed before you confirm your order.
Payment Disputes & Chargebacks
If you notice an unauthorised charge or discrepancy related to a Stellivare order, please contact us first via Shopify Chat on our website or at support@stellivare.com before initiating a chargeback or dispute with your bank or payment provider.
We are committed to resolving all payment issues quickly and fairly. Initiating a chargeback before contacting us may delay resolution and could affect your ability to place future orders.
If your issue cannot be resolved directly with us, you may seek assistance from the following bodies:
- Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
- Your state or territory consumer protection agency (e.g. Consumer Affairs Victoria, NSW Fair Trading)
- Australian Financial Complaints Authority (AFCA) for payment and banking disputes: www.afca.org.au
Your Consumer Rights
This policy does not limit or waive any statutory rights you have under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth). Your consumer guarantees under the ACL apply regardless of any other terms in this policy.
Customer Service
Shopify Chat: Available on our website during business hours
Email: support@stellivare.com
Monday – Friday: 8:00 AM – 6:00 PM (AEST, UTC+10 / AEDT, UTC+11)
Saturday – Sunday: 8:00 AM – 4:00 PM (AEST, UTC+10 / AEDT, UTC+11)
Contact Information
Store name: Stellivare
Registered address: House Avenue, Suite 614, Cheyenne, Wyoming 82001, United States
Email: support@stellivare.com
Related Policies
Terms & Conditions | Shipping Policy | Return & Refund Policy | Privacy Policy